Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how Balvem ("we", "us", "our") collects, uses and protects your personal information when you visit balvem.com or place an order with us. By using our services you agree to the practices described here.

Information We Collect

Information you give us

  • Contact details: name, email address, phone number, shipping and billing address.
  • Order information: items purchased, payment confirmation and order history.
  • Account information: login details and saved preferences, if you create an account.
  • Support messages: anything you send us when you ask for help.

Information collected automatically

  • Device type, operating system and browser.
  • IP address and approximate location.
  • Pages viewed, time on site and how you reached us.

How We Use Your Information

  • Fulfilling your order: processing payment, shipping your parcel and sending delivery updates.
  • Customer support: answering your questions and resolving problems.
  • Marketing: sending offers and news, only if you opt in. You can unsubscribe at any time.
  • Fraud prevention and security: protecting your order and our store.
  • Legal compliance: meeting obligations that apply to us.

We Do Not Sell Your Data

We never sell your personal information. We share it only with the service providers that make your order possible: our e-commerce platform, payment processors, shipping carriers and analytics providers. Each is bound to use your data only for the service they provide to us.

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences and understand how the store is used. You can manage cookies in your browser settings, though disabling some may affect how the site works.

Your Rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to restrict how we use it, and to withdraw consent to marketing. The rights that apply to you are the ones granted by the data protection law of your own country of residence. To exercise any of them, write to supportbalvem@gmail.com and we will respond within 30 days.

Data Security and Retention

We use industry-standard safeguards to protect your information. No transmission over the internet is ever completely secure, so we cannot guarantee absolute security. We keep your data only as long as needed to provide our services, meet legal obligations and resolve any disputes.

International Transfers

Because we ship worldwide, your information may be processed in a country other than your own. Where that happens, we rely on recognised safeguards such as standard contractual clauses.

Children

Our store is not directed at children under 16 and we do not knowingly collect their data. If you believe a child has given us personal information, contact supportbalvem@gmail.com and we will delete it.

Changes

We may update this policy to reflect changes in our practices or the law. The revised version will always be published on this page with a new "last updated" date.

Contact

Balvem
Email: supportbalvem@gmail.com