Shipping Policy

Balvem ships worldwide. This page tells you what to expect after you place an order.

Order Processing

Orders are prepared and dispatched within 1 to 3 business days of payment confirmation. Orders placed on a weekend or public holiday start processing the next business day. You receive an email with your tracking number as soon as the parcel leaves us.

Delivery Times

Once dispatched, estimated transit times are:

  • Domestic delivery: 3 to 7 business days
  • International delivery: 7 to 20 business days

These are estimates, not guarantees. Customs inspections, severe weather and peak seasons can add time. Your tracking link is always the most accurate source.

Shipping Costs

  • Standard tracked delivery: free on every order, to every country we serve.
  • Priority express delivery: available at checkout for a small supplement.

The exact price is shown at checkout in your local currency before you pay.

Customs and Import Duties

Any customs duties or import taxes are shown and settled at checkout wherever the law allows it, so your parcel is not held for payment on arrival. If your country charges a fee we cannot collect in advance, it will be indicated at checkout before you confirm the order.

Where We Ship

We deliver to virtually every country in the world. If your country appears at checkout, we ship to you. A small number of remote territories are outside our carriers' network.

Tracking Your Order

Every order ships with tracking. You get a link by email at dispatch and can follow the parcel from our warehouse to your door. If tracking has not updated for more than 7 days, write to us and we will chase the carrier.

Wrong Address

Please check your address carefully at checkout. If you spot a mistake, email us within 24 hours and we will correct it if the parcel has not yet been handed to the carrier. After dispatch the address cannot be changed.

Changes and Cancellations

You can change or cancel an order within 24 hours of placing it, as long as it has not yet been dispatched. Once a tracking number is generated the order is on its way and cannot be stopped.

Lost or Damaged Parcels

If your parcel arrives damaged or does not arrive at all, contact supportbalvem@gmail.com with your order number and photos where relevant. We investigate with the carrier and send a replacement or a full refund at no cost to you.

Help

Any question about a shipment: supportbalvem@gmail.com.